Requirements

Min. 2-years’ experience in the house keeping department as an assistant manager
Experience in 4* or 5* operations (Hotel and/or cruise ships)
Highly proficient in spoken and written English
Knowledge of HACCP
Leadership experience
Excellent knowledge of the chemical products
Experience with ordering and inventory
Self-organized, disciplined, and reliable
Problem solver, troubleshooter
Work under pressure and stressful situation
Smart presentation
Team player
Familiar to work in a multicultural environment
Outgoing toward guests
Having an eye for guests’ needs

Role and Responsibilities

Relieving the Executive Housekeeper during any period of absence
Daily cleaning and servicing of up to 16 guests' cabins incl. turndown service and embarkation set up
Providing professional and courteous service according to the Company standards and procedures
Taking an active role in creating a positive environment between all departments onboard and encouraging an open and respectful communication
Assisting with evaluating the Housekeeping team and providing feedback to the Executive Housekeeper
Assisting with purchasing orders including equipment items and delivery control
Restocking of guest amenities as required
Maintaining cleanliness in public areas as instructed by the Supervisor.
Distributing material such as gift order to the assigned cabin
Maintaining proper storage of all linen, uniform, supplies, and equipment.
Ensuring active involvement in reaching higher guest satisfaction, including participating in additional Entertainment activities as per Company standard
Retaining full knowledge of the daily program
Checking external laundered linen during linen change days and reporting deficiencies and discrepancies to the Supervisor
Carrying out daily laundry duties such as washing and ironing as per instructions
Handling guest and crew laundry as per Company standard
Welcoming and greeting of guests according to the Company standard
Performing special duties during additional events
Informing Supervisor immediately about any guest complaint
Keeping a record of breaking list and monitoring amount of breakage and damage and notifying Supervisor
Maintaining cleanliness front and back of the house according to HACCP regulations.
Ensuring correct handling of all equipment, machinery, and chemicals
Participating in all Safety Drills as per Captain's orders and ensuring solid knowledge of designated Safety role
Reporting any potential Safety hazards immediately

Side Tasks

Participating in scheduled trainings, briefings, and meetings
Fulfilling further job-related duties as instructed by the Supervisor, such as luggage service, loading, and garbage off-loading
Assisting with monthly inventories as per Supervisor's instruction
Assisting other departments as per Supervisor's instruction
Cleaning and polishing of china, glass, and silverware as instructed

Salary: starting salary in the first contract is 2.600€/month net+ 2€/day stayed with guests onboard supplemental bonus paid in one amount at the end of the season

Contract type: Swiss, with all the benefits of the Swiss labour laws

ASSISTANT EXECUTIVE HOUSEKEEPER