Requirements

Min. 2- 3 years’ experience in the housekeeping department as a manager
Experience in 4* or 5* operations (Hotel and/or cruise ships)
Highly proficient in spoken and written English
Knowledge of HACCP
Strong Leadership experience
Budgetary knowledge
Excellent knowledge of the chemical products
Able to conduct training
Experience with ordering and inventory
Self-organized, disciplined, and reliable
Problem solver, troubleshooter
Work under pressure and stressful situation
Team player
Familiar to work in a multicultural environment
Outgoing toward guests
Having an eye for guests’ needs
Reflect at all time a positive can-do attitude
Well-groomed and maintain perfect hygiene standards

Role and Responsibilities

Overall responsible for the smooth organization and running of the Housekeeping department
Ensuring maintenance of cleanliness front and back of house according to HACCP regulations including crew area and advise other Head of Departments if action is needed
Assisting the team with cleaning and servicing guests' cabins incl. turndown service and embarkation set up if needed
Welcoming and greeting of guests according to the Company standard
Providing professional and courteous service according to the Company standards and procedures
Overlooking and monitoring the distribution of material such as gift order
Ensuring active involvement in reaching higher guest satisfaction, including participating in additional Entertainment activities as per Company standard
Reaching cost, revenue and rating targets and implementing necessary improvements or actions if needed
Purchasing orders including equipment items and delivery control
Overall responsibility of uniform (issuance, controlling, returning)
Taking an active role in creating a positive environment between all departments onboard and encouraging an open and respectful communication
Distributing information within the team and exchanging information between departments
Ensuring proper welcome and introduction to the team of new joining crewmembers
Evaluating the Housekeeping team in assistance with the Asst. Housekeeper and providing feedback to crewmembers, including performance-enhancing action plans if necessary
Ensuring proper storage use
Preparing the duty schedule following legal requirements
Familiar with all itinerary-related ports of call and shore excursions
Preparing and monitoring the department's vacation planning following the ships overall vacation plan
Dealing with guest complaints and informing Hotel Manager if needed
In charge of pest control and monitoring action plans as per Company standard
Keeping a record of breaking list and monitoring amount of breakage and damage and notifying Hotel Manager if necessary
Reviewing cruise questionnaires and addressing tops and flops within the Housekeeping department, including taking appropriate actions if needed
Conducting regular briefings and meetings ensuring smooth information flow for the crew and participating in Head of Department-Meetings conducted by the Hotel Manager
Conducting frequent training sessions for the Housekeeping department
Reporting Lost & Found items and keeping in a secured area until handing over to Front Office
Overall responsibility for all guest and crew laundry handling, including externally ordered linen and uniform
Ensuring correct handling of all equipment chemicals and machinery
Responsible for fresh flowers and related guest requested
Participating in all Safety Drills as per Captain's orders and ensuring solid knowledge of designated Safety role
Ensuring the Housekeeping department has a full understanding of the designated Safety role, duties and in-port-manning
Reporting any potential Safety hazards immediately

Side Tasks

Participating in scheduled trainings, briefings, and meetings
Fulfilling further job-related duties as instructed by the Supervisor, such as luggage service, loading, and garbage off-loading
Assisting with monthly inventories as per Supervisor's instruction
Assisting other departments as per the Hotel Manager's instruction

Salary: starting salary in the first contract is 2.800€/month net

Contract type: Swiss, with all the benefits of the Swiss labour laws