Requirements

Min. 2-year experience as Receptionist
Experience in 4* or 5* operations (Hotel and/or cruise ships)
Highly proficient in spoken and written English, French can be a good advantage
Strong computer skills
Knowledge of HACCP
Work under pressure and stressful situation
Smart presentation
Team player
Familiar to work in a multicultural environment
Self-organized, disciplined and reliable
Problem solver, troubleshooter
Multitasking and pro-active
Outgoing toward guests
A dynamic and positive person

Role and Responsibilities

Providing professional and courteous service according to Company standards and procedures
Guest Check-in and Check-out
Professional handling of guest complaints/special requests and informing Supervisor if needed
Answering all telephone calls promptly
Distributing information within the team and exchanging information between departments
Ensuring a complete display of all items in the onboard shop as per Company standard
Verifying all on board (guests and crew) at departures
Ensuring no unauthorized persons are coming on board
Printing and editing material according to the Company layout standards and instructions (e.g., daily program)
Replacing Front Office Manager during the absence
Assisting Front Office Manager with preparation for upcoming cruise and closing of running cruise
Swiping guest's passports at embarkation
Proper use of the onboard system
Booking guest checks, daily closings input guest and crew information at embarkation
Cash count at every shift change
Providing wake-up calls for guests
Maintaining cleanliness front and back of the house according to HACCP regulations
Notifying Supervisor about breakage and damage of all equipment and machinery
Ensuring correct handling of all equipment, devices, and machinery
Participating in all Safety Drills as per Captain's orders and ensuring solid knowledge of designated Safety role
Reporting any potential Safety hazards immediately
Updating the AGE control panel and codes if needed
Maintaining and updating the red Safety book as per instruction

Side Tasks

Participating in scheduled training, briefings, and meetings
Fulfilling further job-related duties as instructed by the Supervisor, such as luggage service, loading, and garbage off-loading
Assisting with monthly inventories as per Supervisor's instruction
Assisting other departments as per Supervisor's instruction

Salary: starting salary in the first contract is 2.350€/month gross+2€/day stayed with guests onboard supplemental bonus paid out at the end of the season

Contract type: Swiss, with all the benefits of the Swiss labour laws

RECEPCIÓS/RECEPTIONIST