Requirements

Min. 2-3 years' experience as Front Office Manager
Experience in 4* or 5* operations (Hotel and/or cruise ships)
A hotel/catering management or hospitality qualification can be advantageous
Highly proficient in spoken and written English, French can be a good advantage.
Strong computer skills
Experience in bookkeeping/accounting
Experience with ordering and inventory
Knowledge of HACCP
Strong Leadership Skills
Self-organized, disciplined, and reliable
Familiar to work in a multicultural environment
Team player
Problem solver, troubleshooter
Work under pressure
Outgoing toward guests
Able to conduct training
Having a flair for administration
Complaint Management skills
Reflect at all time a positive can-do attitude
Well-groomed and maintain perfect hygiene standards

Role and Responsibilities

Coordinating and supervising the Front Desk to ensure a smooth and effective operation according to the Company standards
Ensuring proper training of Front Desk crew
Assisting and replacing the Hotel Manager as per instructions
Coordinating and arranging duty- and welcome schedule as well as guest and crew appointments for the Hairdresser
Preparing and sending the police reports for arrival and departure
Supervising the onboard Boutique as per Company standards
Monitoring and controlling daily closings are done by Night Auditor
Responsible for cruise preparations
Administrating the cruise closings, including invoice control, credit card settlements, city ledgers, and recording of onboard revenue
Preparing the duty schedule following legal requirements
Familiar with all itinerary-related ports of call and shore excursions
Creating end of cruise reports
Responsible for the monthly inventories as well as delivery control for Front Desk and Hairdresser
Providing professional and courteous service according to the Company standards and procedures
Guest Check-in and Check-out
Professional handling of guest complaints, including accurate reporting on e-log
Answering all telephone calls promptly
Distributing information within the team and exchanging information between departments
Sending out dinner invitations to guest
Proofreading printed material created by the Receptionist
Ensuring shore-side IT support if required
Arranging external laundry supplier as per instructions of Hotel Manager
Cooperating with Cruise Director to ensure smooth operation
Ensuring proper welcome and introduction to the team of new joining crewmembers and responsible for crew embarkation setting (e.g. key card preparation)
Evaluating Front Desk team in assistance with the Hotel Manager and providing feedback to crewmembers including performance-enhancing action plans if necessary
Monitoring and ensuring necessary disciplinary actions are taken and administered according to the Company standard.
Ensuring embarking crewmembers have required documentation
Verifying all on board (guests and crew) at departures
Ensuring no unauthorized persons are coming on board
Proper use of an onboard system
Cash count at every shift change
Providing wake-up calls for guests
Maintaining cleanliness front and back of the house according to HACCP regulations
Ensuring correct handling of all equipment, devices, and machinery
Participating in all Safety Drills as per Captain's orders and ensuring solid knowledge of designated Safety role
Reporting any potential Safety hazards immediately
Ensuring the Front Desk department has a full understanding of the designated Safety role, duties and in-port-manning
Ensuring the AGE control panel and codes are always up to date
Maintaining crew list
Assisting crewmembers with administrative tasks as instructed by the Hotel Manager and the Head Office
Preparing and monitoring the department's vacation planning following the ships overall vacation plan
Maintaining and updating the red Safety book
Updating Safety role and in-port-manning lists

Side Tasks

Participating in scheduled training, briefings, and meetings
Fulfilling further job-related duties as instructed by the Supervisor, such as luggage service, loading, and garbage off-loading
Assisting other departments as per Supervisor's instruction

Salary: starting salary in the first contract is 3.165€/month net+ 3€/day stayed with guests onboard supplemental bonus paid in one amount at the end of the season

Contract type: Swiss, with all the benefits of the Swiss labour laws

FRONT OFFICE MANAGER