Requirements

Min. 2- 3 years’ experience as Hotel Manager
Experience in 4* or 5* operations (Hotel and/or cruise ships)
A hotel/catering management or hospitality qualification can be advantageous
Highly proficient in spoken and written English, French can be a good advantage
Knowledge of HACCP
Strong computer skills
Budgetary knowledge
Experience with ordering and inventory
Experience with working schedule and holiday planning
Strong Leadership Skills
Self-organized, disciplined, and reliable
Problem solver, troubleshooter
Work under pressure
Familiar to work in a multicultural environment
Able to conduct training
Team player
Ability to increase revenue
Outgoing toward guests
Having the eye for details
Reflect at all time a positive can-do attitude
Well-groomed and maintain perfect hygiene standards

Role and Responsibilities

Representing the Company spirit at all times and providing professional and courteous service
Responsible for ensuring a smooth operation of the entire Hotel department on board
Active involvement in daily operations
Welcoming and greeting of guests according to the Company standard
Ensuring reaching constant higher guest satisfaction, including participating in additional Entertainment activities as per Company standard
Retaining full knowledge of the Company standards and operating procedures and responsible for the implementation on board
Conducting quality controls and spot checks
Distributing information within the team and exchanging information between all departments with Nautical and Cruise Director
Taking an active role in creating a positive environment between all departments onboard and encouraging an open and respectful communication
Ensuring a clear line of communication with all shore-side partners and the Head office
Representing the onboard contact point for HR matters
Monitoring and supporting departmental training
Evaluating Head of Departments and providing feedback to them, including performance-enhancing action plans if necessary
Ensuring Head of Departments are frequently evaluating their team members and providing feedback to crewmembers, including performance-enhancing action plans if necessary
Supporting and encouraging talented crewmembers with further career steps, following the Company HR operating standards
Ensuring proper welcome and introduction to the team of new joining crewmembers
Monitoring and ensuring necessary disciplinary actions are taken and administered according to the Company standard
Organizing daily meetings with Captain, Cruise Director and Head of Departments
Ensuring timely reporting to authorities
Professionally cooperating with local authorities during inspections and audits.
Ensuring that all reasonable guest requests are fulfilled
Being present during peak times
Editing the daily program in cooperation with the Cruise Director
Public speaking such as Welcome & Farewell speeches
Reaching cost and rating targets and implementing necessary improvements or actions if needed
Monitoring the overall ship's vacation plan
Monitoring the duty schedule following legal requirements
Familiar with all itinerary-related ports of call and shore excursions
Monitoring monthly inventories, purchase orders, and delivery control
Preparing and sending all cruise closings documents to the Head office on time
Proper use of the onboard system
Professional handling of guest complaints, including accurate reporting on e-log
Proofreading printed material which goes out to the guests
Ensuring proper welcome and introduction to the team of new joining crewmembers
Ensuring embarking crewmembers have required documentation
Ensuring no unauthorized persons are coming on board
Responsible for ensuring and maintaining cleanliness front and back of the house according to HACCP regulations, including monitoring the compliance with legal requirements
Ensuring proper use of storage
Ensuring correct handling of all equipment, devices, and machinery and ensuring that defects are being reported via e-log
Participating in all Safety Drills as per Captain's orders and ensuring solid knowledge of designated Safety role
Reporting any potential Safety hazards immediately to the Captain
Ensuring the Hotel department has a full understanding of the designated Safety role, duties, and in-port-manning
Maintaining crew list

Side Tasks

Participating in scheduled training, briefings, and meetings
Preparing of winter repair and maintenance list
Fulfilling further job-related duties such as luggage service, loading, and garbage off-loading

Salary: starting salary in the first contract is 4.873€/month gross+ 3€/day stayed with guests onboard supplemental bonus paid in one amount at the end of the season

Contract type: Swiss, with all the benefits of the Swiss labour laws

HOTEL MANAGER