Position: Administrative Assistant
The Medical Administrative Assistant is a fast-paced position. This position requires confidence and strong work ethics. The ability to communicate with insurance companies and patients respectfully and confidentially. It is necessary to have empathy and patience. Must be able to stay focused on tasks with multiple distractions. Maintain integrity and work ethics.

Telephone Etiquette
1. First Contact patients get/sees.
  1. Answering the phone with confidence.
  2. Documentation of calls-routed to the appropriate person.
  3. Maintain voicemail priority.
  4. Calling insurance companies to verify benefits, checking the status of PAR’s
    1. Very detailed-oriented.
    2. Must have the confidence to ask questions regarding standard requirements.
Documentation
1. Paper/digital
  1. Documentation is required in multiple areas.
    1. Creating documents for patients
      1. Sending them to the patient with follow-up.
    2. Documentation of information to Providers
    3. Detailed patient information in Valant (EMR)/ Zoho
      1. Multiple areas
    4. Emails- forward to the appropriate person or persons
      1. Multiple in a day
    5. Voicemails-thorough documentation for later reference
Charting/filing
1. Documentation filed in appropriate areas.
  1. Upload into Cloud, Valant, and ZoHo
    1. same document in multiple areas
  2. Forwarding documents to appropriate Provider/Providers
    1. Multiple documents
  3. Faxing PAR forms with follow-up.
General
1. Following processes
2. Presenting important information
3. Problem-solving
4. Teamwork
5. Meeting deadlines