The Role:
As Head of Behavioural Science & Content, we’re looking for an experienced leader to join our passionate, highly collaborative digital team.
You’ll manage both Behavioural Scientists & Content Designer working across multiple ‘Mission’ teams, and will lead our functional capability via a ‘Community of Practice’ through coaching, goal-setting, frameworks, methodologies and tools to empower community members. Build relationships with cross-functional stakeholders and embed Behavioural Science at a foundational level for all of our Digital Products.
This role requires someone who is known for flexibility, creativity but with laser pragmatism and is excited to lead in an organisation that values collaboration and communication. Deep expertise in leading teams that is authentic, objective, empathic and inspiring.
You approach leadership as an opportunity to help people develop their strengths, make an impact, and recognise when to adapt your style to match people’s unique needs in different situations. We have fast-moving empowered cross-functional teams, and this role is to lead the Behavioural Science/Content functional capability.
You are a natural at building influence in cross-functional partnerships and creating a path to success for the people you manage. You thrive in a fast-moving organization where you can use lightweight processes and quick iteration to have a huge impact.
You should also be excited about staying hands-on, whilst evolving standards, frameworks and empowering the Behavioural Science capability across all our digital experiences.

Responsibilities:

Setting up a new team, defining processes, ways of working in an agile, cross-functional capability (we call these capabilities ‘Communities of Practice)
Directing and defining frameworks, tools and techniques for behavioural scientists and content designers
Communicating team and product progress to the wider business
Working with behavioural scientists to design, write and edit content
Modelling how Behavioural Science should behave within the product, including content flows and information architecture
Defining and documenting standards and guidelines
Feeding into frameworks for evaluating Behavioural Science

Upskilling team members
Collaborating with colleagues across the business to understand business and client priorities

Skills (Essential):

7+ year’s experience in the application of Behavioural Science within a commercial setting
4+ years of direct management experience in fast-moving, cross-functional environments
Behavioural Science Qualifications
Expertise in delivering Behavioural Science into digital products (software)
Strong leadership skills with the drive to build, lead and inspire a high calibre, motivated capability. Empowering them to achieve great results, through inspiring development & mentorship. ‘Rock Stars’ need not apply.
Collaborative and empathic. Understands and promotes that high functioning successful modern working environments are predicated on collaborative servant leadership models, not command and control. Actively seeking the needs of the team over your own.
Innovative pragmatism. Successfully balancing the need to constantly push towards end delivery, against your desire for real consumer innovation, and the application of Behavioural Science
Determined. Prepared to roll up your sleeves and tackle something hands-on. When others flag, you dig-in, persevere and inspire people with your positivity. You’re able to go the distance when others simply can't.
Light touch data. You just get the data you need with no fuss and use it to inform insightful stories. You know how to leverage good use of data, to make decisions, without getting stuck in analysis paralysis – especially when data isn’t complete.
User-centricity, challenging the status quo and making sure we put customers at the heart of everything we do. Relentless in your pursuit of customer ease in the face of policies, procedures, governance or accepting ‘it’s just the way it’s been done before.’
Deep expertise of digital best practice and how empowered, fast-moving cross-functional agile teams need to operate

Skills (Desirable):

Localisation experience
Experience developing psychometric diagnostic tools or e-Learning materials

Head Of Behavioural Science/ Content