Internet Tooling Associate

The role

We are looking for an experienced Internal Tooling Associate who is passionate about supporting current products that employees and customers love. You will join a dynamic and fast-paced environment and work with cross-functional teams to support the digital platforms adopted to deliver the company’s vision and process with a focus on solving and improving challenges at the heart of our organisation.

Responsibilities

Gain a deep understanding of the internal teams and the client deliverables, identify and fill process gaps and generate new ideas that improves the time and quality of experience.
Research and prototype possible new vendor platforms.
Improve and maintain the Companies vendor database.
Design system integrations and data transferring.
Provide support for our client coach sessions across Webex, Zoom and MS Teams.
Scope and prioritise activities based on business and resource impact.
Work closely with the Companies IT and Customer Success team to ensure internal and external documentation is created and maintained.
Improve The Companies customisation of client deliverables utilising platform capabilities.
Drive support with product launches including working with internal stakeholders and executive management team members.
Act as a product evangelist to build awareness and understanding on current and new platforms.

Requirements

Proven track record of managing all aspects of a successful product throughout its lifecycle.
Experience in understanding API contracts.
Proven ability to develop product strategies and effectively communicate recommendations to executive management.
Solid technical background with understanding and/or hands-on experience in software development, databases and web technologies.
Experience of working collaboratively with engineering teams.
Strong working knowledge of data driven products.
Strong problem-solving skills.
Skilled at working effectively with cross functional teams in an organisation.
Excellent written and verbal communication skills.
Beneficial but not essential development knowledge of HTML.