Sales Operations Support
Location:
Leeds
About the role
Reporting to the Commercial Director, the Sales Operations Support is primarily responsible for proactively managing and coordinating all the Sales processes and administration. The role will ensure control and compliance with the sales cycle and requirements, in respect of proposals, billing and reporting. The Sales Operations Support will ensure consistent execution of the sales methodology, processes, tools and procedures coupled with continuous improvement in reporting, analytics, forecasting and performance metrics. Maintaining a professional and confident approach this role will manage the interface with each Sales/Account Manager globally, with regular communication and collaboration with colleagues in the Finance Team, often under high-pressure circumstances.
As an International organisation, working hours may vary – initially 10:30 to 19:30hrs – dependant on business needs.
What you’ll be doing

Sales Process. Ensure the Sales Team take ownership of the sales cycle, highlighting changes required to improve efficiency and quality for clients and internal departments. Challenge aspects that are not working well and propose alternative solutions. Communicate changes to the Sales team, ensuring compliance.
Proposals and Quotations. Check proposals, quotations, draft statements of work and internal pricing/margin model prepared by the Pre-Sales and Sales team for accuracy and quality of detail. Confidently manage the interface with Vendor partners to validate pricing and delivery status.
Sales Orders. Process orders received from the Sales team, ensuring an understanding of cost components and checking that all details align with the proposals and pricing/model model. Create and amend the Statement of Works as required and verify.
Finance Interface. Gain a clear understanding of the information required by the Finance Team to progress orders and POs. Check the format, documentation and reports will enable a smooth handover, using standardised templates, produced in a timely manner.
SalesForce: Assist the Sales Team to utilise the system fully and effectively. Encourage best practice within the Sales Team to keep Salesforce up-to-date. Create and maintain Salesforce dashboards and the reports that drive them.
Reporting: Understand information required and frequency to create, validate and distribute reports, including Salesforce reporting, data required to support regional pipeline reviews and ad-hoc reporting requested by management
Analysis: Define, track and report sales metrics and trends
Sales Forecasting: Manage and maintain the forecasting process and tools for the Sales Teams. Attend weekly sales calls.
Technical Awareness: Associate yourself with the technology and commercial solution provided to clients, understanding the business value it will bring and how the technology itself interfaces with their existing infrastructure. Ensure training and knowledge is kept up-to-date, in order to progress the role to be more pro-active and pre-emptive.

What you’ll need

At least 2 years’ experience in an administrative or operational Sales role, in Technical environment, working directly with the Sales team and Finance.
Strong Excel skills and experience
Good experience and expertise in Word, Powerpoint and Salesforce.
Demonstrable understanding of the dynamics of sales environment and culture of sales people.
Must have influencing, people and analysis skills combined with sound commercial judgement.
Able to conduct sophisticated and creative analysis of complex data and translate the results into actionable deliverables, messages and reports.
Excellent interpersonal and communication skills, both written and verbal. You should be confident to communicate at every level, effectively and escalating wherever necessary.
Exceptional time management and organisational skills, with a pragmatic, but detailed operational outlook
Positive and helpful in attitude and decisive in approach, able to operate under pressure and to deliver ‘tight first time’ information.

Competencies:

Business Awareness – An understanding of the processes and issues relevant to one’s job. This ranges from job knowledge to an appreciation of complex internal and external business issues/trends.
Achievement Orientation - The determination to perform at the highest standard, aiming to exceed norms and expectation.
Relationship Building - The ability and willingness to develop and exploit a range of productive relationships both inside and outside the team
Analysis - The ability to gather relevant information, notice relationships between different pieces of information, reason from cause to effect and generate effective solutions to practical problems. Excellent numeracy skills required.
Adaptability - The ability to maintain effectiveness in a rapidly changing environment and the willingness to respond quickly and positively to change.
Organising Work - The ability to marshal and manage resources (people, funding, materials and support) to achieve a task. Able to manage own time efficiently and to handle multiple activities in parallel to accomplish the goals.
Customer Orientation - The ability to recognise both internal and external customers and the willingness to cooperate with them fully, in order to help them achieve their objectives.
Initiative – The willingness to move things forward by taking action without needing to be asked and without undue escalation.

Sales Ops Support