Exceptional customer service is a reflection of our brand, mission and values. We are looking for individuals who will deliver exceptional customer service to ensure that clients always leave “Wow, that was amazing!” feeling after every interaction with us.

Who we are:
Recruit CRM is a fully remote SaaS (Software As A Service) company. We have dual headquarters in NewJersey (USA) and Pune (India). With a customer base across 100+ countries, we are growing 180% YoY. Our current ARR is $3 million and we are all set to hit $12 million in the next 24 months.
Our software is the most trusted ATS + CRM for recruiters globally and we have been recognised as the frontrunner in the recruitment agency software category by GetApp and Software Advice.

Where we are headed:
We have plans to diversify our product offerings & move to enterprise model & thus are ramping up our teams both in India & International Geos. As of now we have 100 + team members & plan to be 150+ by Mar’ 23.

Our Values:
We believe as a fully remote company which is scaling at a rapid pace, organisation values & institutionalising these values are pivotal to its growth & sustenance. Recruit CRM organizational values form an acronym
CACTI - Customer Obsession, Aggressiveness, Commitment, Transparency, Integrity.
We make sure all our practices & processes are aligned to these values viz. Hiring,
feedback, rewards, promotions, etc.
What these values mean for this role:
• Customer Obsession – Focus on business priority in terms of hiring. Consistently
satisfactory feedback both by the candidates & hiring managers coupled with
adaptability to changing business requirement.
• Aggressiveness – Clear bias for action & ambition to hire at a rapid scale.
• Commitment – Tenacity to execute a high quality hiring lifecycle & attitude to own
results & perform in challenging & sometimes ambiguous situations.
• Transparency & Integrity – Clarity in communication with all the stakeholders.

What you bring to the table:

1) Manage incoming client questions over text & video calls
2) Identify and assess customer needs & communicate them with the rest of the team · ∙ Handle user issues, deliver solutions and alternatives workarounds to help them achieve their goals & then follow up to ensure success.
3) Follow communication procedures, guidelines and policies
4) Build relationships and trust with customers through engaging conversation.
5) Go the extra mile to engage customers who feel like this is the best service they have ever received.

Internship Duration & Stipend:

This program starts with a paid 3-month part-time internship where you’re working 21 hours/week as a Customer Success Intern
At the end of three months, on the basis of performance, you’re moved to our final 3-month trainee program where you’ll be working 42.5 hours/week as a Customer Success Trainee
Internship stipend: Part-time (INR 7,500) & Full-time (INR 12,000)

On Payroll Compensation Structure:
All shifts except the North America Shifts have the same salary package: INR 500,000 p.a. Base Salary + 100,000 Performance Based Pay paid out every quarter.

Who can apply?
Only freshers who will complete/have completed their graduation in the year 2023 with any specialization should apply.

Shifts -
After the initial 6-month training period where you will be doing our main Europe shift, you will be moved to one of our 5 core work shifts:

1) Europe - Noon - 10 pm Monday - Friday
2) Asia Pacific - 6 am - 4 pm Monday - Friday
3) Half North America - 4 pm - 2 am Monday - Friday
4) Full North America - 8 pm - 6 am Monday - Friday

Selection Process (Online/Virtual):

1) MCQ Test
2) Assignment
3) Interview with the Department Head
4) Final interview with the FoundeR.

Location - Fully Remote

Customer Success Trainees (India)