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Guest Relation Officer
Job title: Guest Relation Officer
Location: [Hotel Location]
Job summary:
As a Guest Relation Officer, you’ll ensure our guests have a memorable and enjoyable stay. Your warm and welcoming demeanor will enhance their experience from check-in to check-out.
Key responsibilities:
- Greet guests and assist with check-in/check-out processes.
- Address guest inquiries and resolve issues promptly.
- Provide information about hotel amenities and services.
- Coordinate special requests and arrangements.
- Maintain guest satisfaction and loyalty.
Qualifications:
- Previous experience in a customer service or hospitality role.
- Excellent communication and interpersonal skills.
- Professional appearance and demeanor.
- Ability to handle guest issues with patience and professionalism.
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