Job title: Guest Relation Officer

Location: [Hotel Location]

Job summary:
As a Guest Relation Officer, you’ll ensure our guests have a memorable and enjoyable stay. Your warm and welcoming demeanor will enhance their experience from check-in to check-out.

Key responsibilities:

• Greet guests and assist with check-in/check-out processes.
• Address guest inquiries and resolve issues promptly.
• Provide information about hotel amenities and services.
• Coordinate special requests and arrangements.
• Maintain guest satisfaction and loyalty.

Qualifications:

• Previous experience in a customer service or hospitality role.
• Excellent communication and interpersonal skills.
• Professional appearance and demeanor.
• Ability to handle guest issues with patience and professionalism.