Transparency report

At Workforce Cloud Tech, Inc (Recruit CRM), we care deeply about maintaining the trust of our customers, as well as being as transparent as possible about government and third-party requests for customer data. As such, we are publishing our first report about requests for data by law enforcement and governmental entities.
This first report covers all such requests from January 1, 2019 - June 30, 2021. We plan to publish updates to the report annually.
More information about our policies and practices with respect to data can be found on the Workforce Cloud Tech, Inc (Recruit CRM) Terms, Privacy Policy and Data Processing Agreement page.
In addition to our commitment to trust and transparency, we also believe in the importance of fundamental privacy, protection of user data, constitutional guardrails and judicial oversight of government data collection and surveillance.

We abide by the following guiding principles:

  • We are committed to maintaining customer privacy and confidentiality.
  • All legal process is carefully reviewed. Workforce Cloud Tech, Inc (Recruit CRM) rejects or challenges any requests that have no legal basis or are unclear, overbroad or otherwise inappropriate.
  • Workforce Cloud Tech, Inc (Recruit CRM) construes the legal process as narrowly as possible.
  • Wherever possible, we encourage customers and third parties to obtain relevant data without our intervention.

Requests for information through the legal process

Reporting periodType of requestNumber of requestsContent data and non-content data disclosedOnly non-content data disclosed
United States
1st January – 31st December 2020Search warrants000
Court orders000
Subpoenas000
National security requests000
Civil Subpoenas000
Non-US Entities
Foreign requests pursuant to an MLAT000

Definitions

  • “Civil Subpoena” - A demand for information made pursuant to civil litigation. Workforce Cloud Tech, Inc (Recruit CRM) is prohibited from providing content in response to a civil request absent a valid, lawful exception, such as consent.
  • “Content data” - Data sent to the Workforce Cloud Tech, Inc (Recruit CRM) service, such as events, errors, stack traces, and any information included or attached to any of the foregoing by the user.
  • “MLAT” - A Mutual Legal Assistance Treaty. Workforce Cloud Tech, Inc (Recruit CRM) requires that a foreign government use appropriate international law processes, such as through an MLAT, to obtain user data stored by Workforce Cloud Tech, Inc (Recruit CRM) in the U.S.
  • “National security requests” - A National Security Letter issued under 18 U.S.C. § 2709, a Court Order issued under the Foreign Intelligence Surveillance Act or any other classified request for user information issued in the U.S.
  • “Non-content data” - Basic account information, such as name and email address, registration information, login history, and billing information.
  • “Search warrant” - is an order issued by a judge or magistrate upon a finding of probable cause. A search warrant is required to obtain the content of communications.
  • “Law Enforcement Subpoena” - is a compulsory demand issued by a governmental entity for the production of documents or testimony in a criminal case (such as grand jury subpoenas or administrative subpoenas).

Published: September 25, 2020