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Hotel Front Desk Agent
Job title: Hotel Front Desk Agent
Location: [Hotel Location]
Job summary:
Be the face of our hotel as a Front Desk Agent.
You’ll greet guests with a smile, handle check-ins and check-outs, and ensure a smooth and enjoyable stay for all our guests.
Key responsibilities:
- Welcome guests and handle check-in/check-out procedures.
- Answer phone calls and respond to guest inquiries.
- Manage reservations and room assignments.
- Provide information about hotel amenities and services.
- Resolve guest issues and complaints promptly and professionally.
Qualifications:
- Previous experience in a customer service or hospitality role preferred.
- Excellent communication and multitasking skills.
- Friendly and professional demeanor.
- Proficiency in hotel management software is a plus.
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