Job title: Department Manager (Retail)

Location: [Company location]

Reports to: [Store Manager or Assistant Store Manager]

Employment type: [Full-time]

Job summary:

We're looking for a Department Manager to run the [department name] department in our [store name or location]. You'll lead the department team, hit sales targets, manage stock and displays, and keep customers happy. The right person leads by example on the sales floor and knows how to read the numbers.

Department managers turn store targets into daily results. A well-run department sells more, loses less to shrink and out-of-stocks, and gives customers a reason to come back.

Key responsibilities:

• Lead, schedule, and coach the department team to meet sales and service targets.
• Track department KPIs, such as sales, conversion, average transaction value, and shrink, and act on results.
• Order stock, manage replenishment, and run inventory counts to keep shelves full.
• Set up displays and planograms to company standards.
• Train staff on products, customer service, and point-of-sale (POS) procedures.
• Handle escalated customer issues and returns.
• Reduce shrink through loss prevention practices and accurate markdowns.
• Plan staff schedules within the labor budget and in line with wage-and-hour and workplace safety laws, such as the FLSA and OSHA rules [or the Working Time Regulations and HSE rules (UK), the Fair Work Act and WHS laws (AU), or the Shops and Establishments Acts and labour codes (India)].
• Keep the department clean, safe, and ready for customers.
• Report results and issues to the store manager.

• High school diploma or GED [or GCSEs, a Year 12 certificate, or a Class 12 pass]; a bachelor's degree in Business or Retail Management is preferred.
• [X]+ years of retail experience, including [X] years as a supervisor or team lead.
• Experience managing stock, displays, and sales targets.
• Working knowledge of POS and inventory systems.
• Ability to lift up to [40] pounds ([18] kg) and stand for long periods.
• Availability to work evenings, weekends, and holidays.

• Team leadership.
• Sales coaching.
• Inventory management.
• Customer service.
• Scheduling.
• Problem-solving.

• Product knowledge in [department, such as electronics, apparel, or grocery].
• Experience with workforce management software.
• Experience leading a team through peak season.

• [Health, dental, and vision insurance, or private medical cover]
• [Retirement plan, such as a 401(k), pension, or superannuation]
• [Paid time off and holidays]
• [Store bonus tied to department results]
• [Management training program]
• [Salary range]