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General Manager

Job title: General Manager

Location: [Company location]

Reports to: [CEO, Owner, or Regional Director]

Employment type: [Full-time]

Job summary:

We're looking for a General Manager to run [business, location, or business unit name] and own its full profit and loss (P&L). The right person leads sales, operations, and staff, sets clear goals, and delivers results.

The General Manager is accountable for the unit's revenue, costs, and customer experience. Strong management grows profit, keeps good employees, and builds a business customers trust.

Key responsibilities:

  • Own the P&L, including revenue, labor costs, and operating expenses.
  • Set annual goals and budgets and track results weekly.
  • Lead department managers in [sales, operations, service, and finance].
  • Hire, train, and develop staff and plan for succession.
  • Build local sales and marketing plans to grow revenue.
  • Monitor customer satisfaction and fix service issues.
  • Manage inventory, purchasing, and vendor relationships.
  • Make sure the business follows safety, labor, and licensing requirements.
  • Use reports from [POS, ERP, or customer relationship management (CRM) systems] to make decisions.
  • Report performance and plans to ownership or senior leadership.
Qualifications:
  • Bachelor's degree in Business or a related field, or equivalent experience.
  • [X]+ years of management experience, including [X]+ years with P&L responsibility.
  • Track record of growing revenue and controlling costs.
  • Experience leading teams of [number] or more.
  • Proficiency with business reporting tools and Microsoft 365 or Google Workspace.
  • Experience in [industry].
Skills:
  • P&L management.
  • Team leadership.
  • Sales and customer focus.
  • Budgeting and forecasting.
  • Problem-solving.
  • Clear communication.
Nice to have:
  • MBA.
  • Experience managing a multi-unit or franchise business.
  • Experience opening a new location or business unit.
Benefits:
  • [Health, dental, and vision insurance, or private medical cover]
  • [Retirement plan, such as a 401(k), pension, or superannuation]
  • [Paid time off and holidays]
  • [Performance bonus]
  • [Company car or car allowance]
  • [Salary range]

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