Job title: Hotel Porter
Location: [Company location]
Reports to: [Bell Captain or Front Office Manager]
Employment type: [Full-time / Part-time]
Job summary:
We're looking for a Hotel Porter to welcome guests and handle their luggage at [hotel name]. The right person is friendly, physically fit, and quick to help, and gives guests a smooth arrival and departure.
Porters make the first and last impression of a stay. Fast, careful luggage handling and helpful tips about the hotel and area improve guest satisfaction and reviews.
Key responsibilities:
- Greet arriving guests and help them with luggage at the entrance and front desk.
- Escort guests to rooms and explain room features and hotel services.
- Store, tag, and track luggage following hotel procedures.
- Deliver packages, messages, and guest requests to rooms.
- Load and unload luggage for taxis, shuttles, and rideshares.
- Share information about local attractions, dining, and transport.
- Keep the lobby entrance, luggage carts, and storage room clean and organized.
- Report suspicious activity and follow hotel security procedures.
- Help with room moves and group arrivals.
- Support other front office tasks when needed.
Qualifications: - [X]+ months of experience in hospitality or customer service, or willingness to learn.
- Ability to lift up to [50] pounds ([23] kg) and stand for long shifts.
- Good knowledge of the local area.
- Professional, friendly presentation.
- Availability for early, late, weekend, and holiday shifts.
Skills: - Guest service.
- Safe lifting and luggage handling.
- Clear communication.
- Attention to detail.
- Teamwork with front office staff.
- Reliability.
Nice to have: - Experience in a luxury or full-service hotel.
- Valid driver's license, for shuttle or valet duty.
- Fluency in [language].
Benefits: - [Health, dental, and vision insurance, or private medical cover]
- [Paid time off and holidays]
- [Tips]
- [Uniforms provided]
- [Discounted stays at group hotels]
- [Salary range]
