Job title: Receptionist

Location: [Company location]

Reports to: [Office Manager]

Employment type: [Full-time / Part-time]

Job summary:

We're looking for a friendly and professional Receptionist to be the first point of contact at [Company name]. You'll greet visitors, answer calls, and manage front desk tasks.

This role shapes the first impression clients, candidates, and visitors have of the business. Quick, courteous service and an organized front desk help the office run on time and build trust with everyone who visits.

Key responsibilities:

• Greet visitors and clients and direct them to the right person or area.
• Answer, screen, and route phone calls and take accurate messages.
• Manage visitor check-in using sign-in sheets or visitor management software.
• Schedule appointments and book meeting rooms.
• Receive, sort, and distribute mail and packages.
• Keep the reception area clean, organized, and professional.
• Respond to general inquiries by phone, email, and in person.
• Order and track front desk and office supplies.
• Support basic office tasks such as data entry, filing, and scanning.
• Follow building security procedures, including issuing visitor badges.

• High school diploma or equivalent.
• [1+] years of experience as a receptionist or in a customer service role.
• Proficiency in Microsoft 365 or Google Workspace.
• Experience with multi-line phone systems.
• Professional, friendly phone and in-person manner.

• Customer service.
• Clear verbal and written communication.
• Organization and multitasking.
• Attention to detail.
• Composure when handling difficult situations.
• Reliability and punctuality.

• Bilingual in English and [another language your visitors use].
• Experience with visitor management software such as Envoy.
• Experience in a [medical, legal, or corporate] office.

• [Health insurance]
• [Paid time off]
• [Retirement plan, such as a 401(k), pension, or superannuation]
• [Employee discounts]
• [Free parking or transit pass]
• [Salary range]